📦 When will my order ship?

All orders are processed within 1–3 business days. Once your order ships, you’ll receive an email with tracking information so you can follow it every step of the way.

🚚 How long does shipping take?

Our average delivery times are:

• 
  5–10 business days
  
• 
  7–15 business days
  

Shipping times may vary slightly based on your location and seasonal demand.

💳 What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a smooth and secure checkout.

🔁 What’s your return policy?

We offer a 30-day return policy on unused items in their original packaging. If you're not completely satisfied with your purchase, simply reach out to us at support@bambuluxx.com, and we’ll guide you through the return process.

🛠️ What if my item arrives damaged or defective?

Quality matters to us. If your order arrives damaged or has any issues, please contact us within 7 days of delivery with a photo and description, and we’ll make it right — whether that means a replacement or refund.

🧽 How do I care for bamboo products?

Bamboo is naturally durable and long-lasting with the right care.

🌎 Do you ship internationally?

Yes, we ship worldwide! International shipping rates and delivery times will be calculated at checkout based on your location.

📧 How can I contact BambuLux?

Our team is here to help. For any questions or support, email us at support@bambuluxx.com or use the contact form on our website. We typically respond within 24 hours (Mon–Fri).